Delivery & Shipping

Shipping Fee

Rainbow Hippo offers free shipping for all orders.

Processing Time

Please allow 1-6 business days for us to process and ship your order.


*Due to the impact of COVID-19, shipping in some countries and regions may face delays, please pay attention to the logistics schedules. Thank you for your understanding.

Duty & Tax

In some countries, customs duties and other taxes may be payable on delivery.

Track Your Order

Q:My tracking number shows the order has been delivered, but I can't find my parcel!

A:We are sorry to hear that! We recommend the following:

  • Ask your neighbours and check the areas near your residence. Sometimes courier companies keep packages in a covert place to prevent
  • Please check the consignee’s information on the order to ensure that it is
  • We kindly ask you to wait at least 3 working days to see if it will Due to operational errors, courier companies often mark packages as delivered in advance. If the package is still not received, please contact us via email: We will do our best to assist