Rainbow Hippo has a 30-Day return benefit after you received the items.
2."Design your own" items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable. RH will charge a 30% restocking fee for the exchange of these items.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue.
Send a Request
For broken or defective items, customers must contact RH at email@example.com within 48 hours of receiving their order.
Return & Exchange Conditions
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.
Our Return Process System:
Step 1 - Send a Request
You have to contact Rainbow Hippo at firstname.lastname@example.org first. If your return is accepted, we’ll send you return Information details. Items sent back to us without first requesting a return will not be accepted.
1. All items must be returned unworn, in their original packaging.
2. If the items are oxidized after we checked, they cannot be returned.
3. We do not provide pre-paid return labels; You will be responsible for covering the shipping costs to return.
Step 2 - Ship Back Info
The following details must be included in your return:
Whether you would like a refund for your item, or to exchange your item
Your full name, email address, and phone number
2.Photos including the outer packaging
3.Tracking number of the returned parcel.
*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information.
*For your return, we propose using a trackable shipping service like DHL or Fedex or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Step 3 - Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
Please ensure that the inner and outer packaging and accessories are intact and do not affect resale. Thank you for your understanding.
RH will charge a 30% restocking fee for the return or exchange of the below items.
1. Items that are customized with 10K white gold/10K rose gold/10K gold.
2. Items that are customized with14K white gold/14K rose gold/14K gold.
3. Items that are customized with18K white gold/18K rose gold/18K gold.
4. Items that are customized with moissanite stones.
5. Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 30% restocking fee for each item returned.
How long will it take to receive my refund?
When we receive the returned package, it will take up to 1-3 business days to process your refund. Thank you very much for your understanding and patience.